Delivery & Return Policy
We carefully prepare and package every Krockle order to provide a reliable delivery experience and preserve the quality of our products.
Delivery Information
Krockle currently ships orders throughout the United States.
- Free shipping is available on qualifying orders.
- Available shipping methods and estimated delivery times are shown during checkout.
- Tracking information will be sent to the email address provided at checkout once your order has shipped.
- Delivery times may vary due to the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Shipping Address
Please verify that your name, shipping address, apartment or unit number, and contact information are complete and accurate before submitting your order.
Krockle is not responsible for delays, failed deliveries, or packages delivered to an incorrect address provided by the customer.
Once an order has been processed or shipped, the delivery address may not be changed.
Krockle does not accept returns, exchanges, cancellations, or refunds once an order has been placed and processed.
Returns, Exchanges & Refunds
Due to the nature of our food products and for health, safety, and quality-control reasons, we cannot accept returned products.
Please carefully review your product selection, quantities, shipping address, and all order details before completing checkout.
Once an order has entered preparation, processing, or shipping, it cannot be modified, canceled, returned, exchanged, or refunded.
Damaged or Incorrect Orders
Although we do not accept returns, please contact us within 48 hours of delivery if your order arrives damaged or if you receive an incorrect item.
Please include the following information:
- Your full name and order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the original packaging
Resolution of Claims
Every claim is reviewed individually. When appropriate, Krockle may provide a replacement, store credit, or another reasonable resolution at its sole discretion.
Items that have been consumed, improperly handled, incorrectly stored, or damaged after delivery are not eligible for replacement or store credit.
Lost or Stolen Packages
Krockle is not responsible for packages marked as Delivered by the shipping carrier.
If your package cannot be located, please verify the delivery address, check around the property, ask members of your household, and contact the shipping carrier directly to request delivery information or open a claim.