Frequently Asked Questions.
1. What exactly is your cake? What makes it different?
Krokle is more than a cake, it’s a tradition, a memory, and an experience.
For over two decades, our signature recipe has been the star of countless celebrations, from grand events to cozy family gatherings. Crafted for those who appreciate authentic flavors and exceptional quality, every Krokle cake is made with passion, patience, and purpose.
Our soft chocolate sponge is paired with handmade cream fillings, prepared from scratch in small batches using only the finest ingredients. No preservatives. No shortcuts. Just timeless craftsmanship and unforgettable flavor.
With five signature varieties to choose from, each Krokle cake delivers its own unique experience while staying true to the chocolate recipe that has been loved for generations.
2. How many servings does one cake make? What size is it?
Each Krokle is a 7-inch cake that serves approximately 8 portions.
Created to be enjoyed anytime, anywhere, Krokle was designed for spooning straight from the cake, whether you’re celebrating something special, treating yourself after a long day, or simply satisfying a craving at midnight. No plates, no fuss, no excuses.
3. How long does the cake last? Does it need to be refrigerated?
Sealed and unopened, your Krokle stays fresh at room temperature for up to 10 days. To extend that, refrigerate the cake and it will keep beautifully and soft for up to 20 days. Once opened, it can be consumed at room temperature for 10 days or refrigerate to extend the time for 20 days.
If it has been in the refrigerator, it is recommended to heat it in the microwave for a few minutes before eating for better flavor; it must be removed from the can before microwaving.
4. Can I freeze it? How do I thaw it?
Yes. Krokle freezes wonderfully for up to 2 months when kept sealed in its original packaging. To enjoy, transfer the cake from the freezer to the refrigerator the night before serving, then let it come to room temperature for about 30 minutes. For an extra-soft bite, warm an individual slice in the microwave for 10 to 15 seconds.
5. Where do you ship? Are there any areas you don't deliver to?
We ship to all 48 contiguous United States. At this time, we don’t ship to Alaska, Hawaii, U.S. territories, or international destinations. We’re working on expanding — sign up for our newsletter to be the first to know when new regions open up.
6. How long does shipping take? How is the cake shipped?
Every Krokle is baked fresh after you order — we don’t keep finished cakes sitting on shelves. Production takes 1 to 2 business days, and we ship via USPS, which delivers within 2 to 5 business days depending on your address. You’ll receive a tracking number by email as soon as your cake ships.
7. How much does shipping cost? Is there free shipping?
Shipping is calculated at checkout based on your delivery address — the exact cost is shown before you confirm your order.
8. Do you accept returns or refunds?
Because our cakes are handmade fresh and perishable, we don’t accept returns or refunds.
9. Does the cake contain allergens? Do you offer gluten-free or vegan options?Do you offer gluten-free or vegan options?
Krokle is made with wheat, milk, and eggs. Our kitchen also handles soy and tree nuts, so cross-contact is possible. We don’t currently offer gluten-free or vegan options, but we’re exploring them — join our newsletter to be notified when new options launch.
10. How do I store the cake after opening?
Once the tin is opened, it can be consumed at room temperature for up to 10 days if stored in a cool place. Refrigerating it will extend the shelf life (up to 20 days). Heating it in the microwave for about 10 minutes before serving is recommended for a softer, creamier texture. Remove it from the tin before heating.