1. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and information received from service providers that help us operate our business.

Information You Provide

Depending on how you interact with Krockle, this may include:

• Your first and last name
• Email address
• Telephone number
• Billing and shipping addresses
• Account username and password
• Products purchased and order history
• Delivery instructions
• Customer service communications
• Reviews, comments, or other content you submit
• Email marketing preferences

Information Collected Automatically

When you visit Krockle.us, certain information may be collected automatically through cookies and similar technologies, including:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Pages visited and links selected
• Date, time, and duration of visits
• Referring website or marketing source
• Shopping cart and checkout activity
• Website performance and error information

We do not intentionally collect sensitive personal information unless it is reasonably necessary to process an order, comply with legal obligations, prevent fraud, or protect our business and customers.

2. How We Use Your Information

We may use personal information to:

• Process, confirm, prepare, and fulfill orders
• Arrange shipping and provide tracking information
• Process payments and prevent fraudulent transactions
• Create and manage customer accounts
• Provide customer service and respond to inquiries
• Send transactional emails regarding purchases
• Send marketing communications when permitted
• Personalize and improve the shopping experience
• Measure website performance and customer engagement
• Maintain the security and functionality of our website
• Detect abuse, fraud, security incidents, or illegal activity
• Comply with tax, accounting, legal, and regulatory obligations
• Establish, exercise, or defend legal claims

We may also use aggregated or de-identified information that cannot reasonably identify an individual for business analysis, reporting, product development, and website improvement.

3. Orders, Accounts and WooCommerce

Krockle.us uses WooCommerce to operate its online store and manage products, carts, checkout activity, customer accounts, and orders.

When you place an order, we may collect information such as your name, contact details, billing address, shipping address, ordered products, purchase amount, payment status, and order history.

We use this information to process and fulfill your purchase, provide customer service, maintain business records, manage refunds or payment disputes when applicable, and comply with tax and accounting requirements.

Customers who create an account are responsible for maintaining the confidentiality of their login credentials and for notifying Krockle if unauthorized account activity is suspected.

4. Payment Processing and Stripe

Krockle uses Stripe to securely process online payments. When you make a purchase, payment-related information is transmitted to Stripe for payment authorization, fraud prevention, transaction processing, and compliance purposes.

Payment information processed by Stripe may include your name, billing address, payment card details, transaction amount, device information, and information used to detect fraudulent or unauthorized activity.

Stripe independently processes personal information according to its own terms, security practices, and privacy documentation. Krockle may receive limited transaction information such as payment status, payment method type, billing details, and transaction identifiers.

5. Shipping and Delivery Providers

Krockle may share information necessary to calculate shipping rates, create shipping labels, fulfill orders, provide tracking, and complete delivery.

This information may include:

• Customer name
• Shipping address
• Email address or telephone number
• Package weight and dimensions
• Order value
• Delivery instructions
• Tracking and shipment information

Shipping providers may include the United States Postal Service (USPS) and other delivery or fulfillment providers selected by Krockle.

These providers may process information according to their own privacy policies and legal obligations.

6. Cookies and Google Analytics

Krockle.us may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember customer preferences, maintain shopping carts, analyze website activity, and improve performance.

Essential Cookies

Essential cookies support functions such as website security, customer authentication, shopping carts, checkout, payment processing, and order completion. Disabling these cookies may prevent parts of the website from functioning properly.

Analytics Cookies

Krockle uses Google Analytics to understand how visitors interact with the website. Google Analytics may collect information regarding devices, browsers, pages visited, session activity, approximate location, referral sources, and website engagement.

We use analytics information to understand website traffic, identify technical problems, evaluate marketing performance, and improve the customer experience.

Managing Cookies

You may control cookies through your browser settings and, when available, through the cookie-preference controls displayed on Krockle.us.

Blocking or deleting certain cookies may affect website functionality, account access, saved shopping carts, and checkout performance.

7. Email Marketing and Mailchimp

Krockle may use Mailchimp to manage email subscriptions, promotional communications, newsletters, product announcements, special offers, and other marketing campaigns.

If you subscribe to marketing communications, information such as your name, email address, subscription status, campaign interactions, and communication preferences may be processed through Mailchimp.

Marketing emails may contain technologies that help us understand whether a message was delivered, opened, or selected. This information may be used to measure engagement and improve future communications.

Unsubscribing from marketing communications will not prevent Krockle from sending necessary transactional messages concerning orders, payments, deliveries, account security, or customer service.

8. Social Media Platforms

Krockle may maintain profiles or publish content on social media platforms including Instagram, Facebook, and TikTok.

When you follow, comment, share, send a message, participate in a promotion, or otherwise interact with Krockle through a social media platform, both Krockle and the applicable platform may receive information about that interaction.

Information collected directly by a social media platform is governed by that platform’s own privacy policy, account settings, and terms. Krockle does not control how third-party social media platforms collect or use information.

Information publicly posted on social media may be visible to other users. Avoid sharing payment information, passwords, sensitive personal information, or confidential order details in public posts or comments.

9. How We Share Information

Krockle may disclose personal information only when reasonably necessary for business operations, customer service, security, legal compliance, or the completion of a transaction.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, or legal process
• Respond to lawful requests from public authorities
• Enforce our policies, agreements, or legal rights
• Investigate fraud, theft, abuse, or security incidents
• Protect Krockle, our customers, or other individuals

Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

10. Data Retention

Krockle retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal, accounting, or tax requirements.

Retention periods may vary depending on the type of information, the nature of the customer relationship, legal obligations, security considerations, and operational requirements.

Certain order and transaction records may need to be retained even after an account is closed or a privacy request is submitted.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

11. Data Security

Krockle uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These measures may include encrypted website connections, restricted account access, software updates, secure payment processing, authentication controls, monitoring, and access limitations.

However, no website, online account, transmission method, or storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect their devices, and avoid sending sensitive information through unsecured communications.

If you believe your Krockle account or personal information has been compromised, contact us immediately.

12. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request:

• Confirmation of whether we process your personal information
• Access to certain personal information we maintain
• Correction of inaccurate personal information
• Deletion of eligible personal information
• A portable copy of certain personal information
• Restriction of or objection to certain processing
• Withdrawal of previously provided consent
• Information regarding categories of data disclosed to providers

These rights are not absolute. Some information may be excluded from a request when retention or processing is necessary to complete a transaction, maintain records, prevent fraud, protect legal rights, or comply with applicable law.

Submitting a Request

To submit a privacy request, email contact@krockle.us and include “Privacy Request” in the subject line.

We may need to verify your identity before processing a request. This may require confirming information associated with your account or previous order.

Where permitted, an authorized representative may submit a request on your behalf. We may request documentation showing that the representative has authority to act for you.

Krockle will not unlawfully discriminate against a customer for exercising an applicable privacy right.

13. Children’s Privacy

Krockle.us is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If a parent or legal guardian believes that a child has provided personal information to Krockle, please contact us so the information can be reviewed and deleted when appropriate.

14. Third-Party Websites and Services

Krockle.us may contain links to third-party websites, social media platforms, payment services, delivery providers, or other online services.

Krockle is not responsible for the privacy, security, content, or practices of third-party websites or services. Visiting or using a third-party service is subject to that provider’s own terms and privacy policy.

15. International Visitors

Krockle operates from the United States. If you access Krockle.us from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws of your country. When required, we will process information using an appropriate legal basis and applicable safeguards.

16. Changes to This Privacy Policy

Krockle may update this Privacy Policy periodically to reflect changes in our website, services, providers, business practices, or legal obligations.

When changes are made, the revised policy will be published on this page and the “Last updated” date will be changed.

We encourage visitors and customers to review this page periodically to remain informed about how Krockle handles personal information.